Any question?

Learn everything you need to know and find answers to your questions in the FAQ.


What is Age of Empires Online?

Is it really free to play?

Is it Pay to Win? Does my Level and Gear matter when playing PvP?

Is there a subscription fee?

What are the system requirements for Age of Empires Online?

What platforms is the game available on?

Is an internet connection required?

How is downloadable content released?

What civilizations are available to play?

What is the Capital City? How does it work?

Will there be consequences for not playing?

How can I support the project?

Where can I find additional help?

Technical Issues

Why do I get kicked out of the game when I join a party?

Why do I get a "Game Failed to Launch" error in chat when trying to play with other players? (Co-op or PvP)

How do I fix the "Game Initialization failed. [...] (CORE)" error?

Why am I getting kicked out of the game with the "The Age of Empires Online Server is not available at this time" error?

How do I fix the "Early std::exception - Failed opening file <My Documents>\Spartan\xlive.log" error message when trying to launch the game?

When I try to launch the game, I get an error saying "The code execution cannot proceed because xlive.dll was not found.", How can I fix this?

I'm getting an error for a different missing DLL file other than xlive.dll. How do I fix this?

My game is crashing during specific quests. What should I do to fix this problem?

I got an error while playing a quest that said "Random map <map name> Caused an unhandled exception". What should I do?

When I tried to log in, I got an error saying "Login to "Celeste Fan Project" Server failed (Invalid xlive.dll)". What can I do?

My launcher had an error that said "An unexpected error occurred.". What should I do?

I'm experiencing stutters or lag during specific actions such as placing a rally flag

I'm getting a runtime error that says "This application has requested the Runtime to terminate it in an unusual way". How can I fix this error?

When I press "Play" in the launcher, I get an error saying "An error occured in a xlive function! Login to Celeste Fan Project Server failed (timeout)". How do I fix this?

When trying to register for a game account within the Celeste Launcher, I'm getting an error that says "You are not allowed to do that". What do I do?

I still need more help with a technical issue or error message!